1. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
- Processing times may vary depending on product availability or high-demand periods (such as festive seasons).
2. Delivery Time
- Standard Delivery (USA Warehouse): Estimated delivery within 10–15 business days from the date of shipment.
- Quick Delivery (India Warehouse): Estimated delivery within 2 business days from the date of shipment.
Please note: Delivery timelines may vary due to factors beyond our control such as courier delays, weather conditions, or regional restrictions.
3. Shipping Costs
- Thedoveberry Trading LLP is offering free shipping.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email and whatsapp.
- You can use this ID to track the status of your shipment through the courier partner’s website.
5. Address Accuracy
- Customers are responsible for providing a complete and accurate delivery address at the time of purchase.
- Thedoveberry Trading LLP is not liable for delays or failed deliveries caused by incorrect or incomplete address details.
6. Damaged, Delayed, or Missing Items
- If your package arrives damaged or items are missing, please contact our customer support team within 48 hours of delivery.
- Provide your order number and clear photos (if applicable) so we can investigate and assist with a replacement or refund.
- Delays caused by courier partners are not under our direct control, but we will always help you resolve any issues promptly.
7. Shipping Restrictions
- Currently, thedoveberry only offers domestic shipping within India.
- We do not ship internationally.
- Deliveries cannot be made to PO Boxes or military addresses.
8. Customer Support
For any questions or concerns about your order or shipping status, please contact us:
- Email: help@thedoveberry.com
- Phone/WhatsApp: +91 9000133284