1. Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
• Processing times may vary depending on product availability or high-demand periods (such as festive seasons).

2. Delivery Time

• Standard Delivery (USA Warehouse): Estimated delivery within 10–15 business days from the date of shipment.
• Quick Delivery (India Warehouse): Estimated delivery within 2 business days from the date of shipment.

Please note: Delivery timelines may vary due to factors beyond our control such as courier delays, weather conditions, or regional restrictions.

3. Shipping Costs

• Thedoveberry Trading LLP is offering free shipping.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email and whatsapp.
• You can use this ID to track the status of your shipment through the courier partner’s website.

5. Address Accuracy

• Customers are responsible for providing a complete and accurate delivery address at the time of purchase.
• Thedoveberry Trading LLP is not liable for delays or failed deliveries caused by incorrect or incomplete address details.

6. Damaged, Delayed, or Missing Items

• If your package arrives damaged or items are missing, please contact our customer support team within 48 hours of delivery.
• Provide your order number and clear photos (if applicable) so we can investigate and assist with a replacement or refund.
• Delays caused by courier partners are not under our direct control, but we will always help you resolve any issues promptly.

7. Shipping Restrictions

• Currently, thedoveberry only offers domestic shipping within India.
• We do not ship internationally.
• Deliveries cannot be made to PO Boxes or military addresses.

8. Customer Support

For any questions or concerns about your order or shipping status, please contact us:

• Email: help@thedoveberry.com
• Phone/WhatsApp: +91 9000133284